Stefan Kudev - Photo

Hello

Fancy meeting you here


I'm Stefan - a holistic, multi-skilled designer with a passion for delivering the best user experience.

Scroll along to find out more.




Recent Experience


  • Marketing Executive, UX and CRM
    Sep 2018 - Present

    Packt Publishing

    • Established user empathy via UX research and an induction task for learning new coding skills
    • Collaborated with departments to ensure a consistent product vision
    • Increased conversion rate and revenue with tailored UX writing and visual communication
    • Used analytics to apply data-driven design decisions for landing pages and emails
    • Created wireframes to communicate proposed improvements to stakeholders and managers
  • Technical Support, CX
    Nov 2017 - Present

    Teach Your Monster To Read | Usborne Publishing

    • Achieved an industry-leading 97+% customer support and CX satisfaction rating
    • Reduced average number of “waiting” tickets tenfold by applying a new customer support strategy
    • Executed a proposal for improving customer experience through the support channel
    • Produced high quality how-to videos with on-brand Adobe After Effects animations

Find me online


 
 

Featured Testimonials


  • Stefan really impressed us with his submission to the first round of LifeStart Challenges from Virgin. [...] He convinced us that he has a holistic understanding of consumer markets and that he knows how to think laterally to meet customer need.
    David Hall
    Virgin Money
  • We have worked with Stefan at our American Information and Business Center Project. [...] He was involved in most of the marketing and all of the creative work. So here's how it went: we have an idea, we polish it, we share it with Stefan and then a small miracle is born, usually way beyond our imagination. I really cannot say enough about his creative vision, angles, capacity and range.
    Emanuel Halatchev
    American Information and Business Center
  • Stefan has worked on a huge range of responsibilities including design for emails and web pages, writing compelling copy that supports his excellent understanding of users, and delivering marketing campaigns across multiple channels. Generally speaking: if you have a problem, Stefan has a solution. [...] He has constantly exceeded expectations, not only delivering on assigned tasks to a high standard and quick pace, but introducing ideas and developing brand new tools to improve the team's productivity.
    Karl Harker
    Packt Publishing